Hotel Reservation Outsourcing
Outsourcing your hotel reservations can ensure better customer satisfaction and a higher occupancy rate for your hotel. Many smaller hotels do not have the time or resources to have a full-time reservation department. At Hotel QA, our team is trained in a variety of Property Management Systems and can help your hotel with reservations. Many smaller hotels are not staffed overnight, leading to many missed calls and lost revenue. Hotel QA offers an affordable option for your own personal reservation department. Hotel Reservation Outsourcing can help save your hotel money and increase bookings!
By outsourcing to a professional reservation call center, your hotel will have more time to focus on what it does best: serving guests. Your decision to outsource should be based on the needs of the business. Deciding whether or not you need an outsourced service may depend on how much interaction your call center has with guests as well as how many lines/extensions are required at the moment. In addition, if there is a language barrier between reps and customers, you may also want to consider an outsourced solution as well as if there is high employee turnover in the department requiring constant training. Before hiring a vendor, make sure they have the proper business licenses, insurance protection, and references.
The benefits of outsourcing hotel reservations include:
1.) Budget Convenience – Outsourcing your hotel reservation will free up time for managers to focus on running the daily operation efficiently. You won’t have to worry about hiring someone with the required skill set or training them yourself. The expenses associated with training are eliminated as well as management’s time spent with placing phone orders/checking prices/maintaining records since that is what they are being paid for. And lastly, you don’t need to set aside an employee schedule for making calls at certain hours because your call center is open 24 hours a day, every day!
2.) Professionalism – With call center professionals at the helm of your hotel’s reservation process, you know that no detail will fall through the cracks. Hotel reservations can be complex and having call center professionals to handle them ensures accuracy every time.
3.) Unlimited Time – The number one thing managers dread is employee turnover. When employees leave, the manager needs to reinvent the training wheel for each new hire which costs valuable time away from other business operations. Outsourcing eliminates this because there are no employees that need training or quitting unexpectedly!
4.) Loyalty/Satisfaction – Your customers expect unparalleled service since they are staying in a luxury hotel after all, so outsourcing shows your current and potential clients how important they really are to you!
5.) Savings – Outsourcing is the most cost-effective solution when you compare it to other types of hotel operations. Hiring has become harder and more expensive over the years. At Hotel QA, we simplify everything and offer a very reasonable price.
An outsourcing company is especially beneficial for smaller, boutique hotels that do not require a full-time reservation department.
Overall, outsourcing your hotel’s reservations can be very beneficial for business growth and has many benefits including budget convenience, professionalism, unlimited time, loyalty/satisfaction, and savings.
Hotel QA Hotel Reservation Outsourcing
Hotel QA employs dedicated reservation specialists based primarily out of Tampa, Florida. Our reservations agents are fully trained to take reservations and answer questions for your hotel. We offer a very competitive price for our services. If you are interested in learning more about our Hotel Reservation Outsourcing, give us a call at 206-497-0025 or fill out the form below! We look forward to hearing from you!
