24/7 Hotel Answering Service for Independent Hotels
Live agents answer your calls and guest messages, book reservations in your PMS and handle lockouts, so your team can get some sleep.
Free savings calculator
Save money and get your time back.
Compare live 24/7 answering with staffing your front desk yourself. In under a minute you'll see what you keep each month, plus the bookings you stop losing to voicemail.
Calculate my savings →No sign-up needed. Your numbers stay in your browser.Example: 24/7 coverage
Staffing the desk yourself$10,944/mo
Hotel QA, estimated$980/mo
You keep$9,964/mo
Plus 730 hours of phones answered for you every month. No shifts to fill, no 2 a.m. calls.
Why independent hotels choose Hotel QA
More bookings, happier guests, and a front desk that’s always covered.
As your hotel answering service, our live agents work as an extension of your team. They take reservations in your system, solve guest issues on the spot and keep your phones covered at any hour, for a fraction of what it costs to staff the desk yourself.
Calls answered 24/7
Live agents pick up day and night, or only when your staff can't reach the phone within 3 rings.
Reservations made in your PMS
We book directly in your system, so a late-night caller becomes a confirmed stay instead of a voicemail.
Guest issues handled
Lockouts, late arrivals and questions get solved on the spot. We only wake you for a real emergency.
Guest messages included
Replies on approved guest messaging services are part of your monthly fee.
01
More revenue
Reservation calls get answered and booked instead of going to the next hotel on the list.
02
Higher guest satisfaction
Guests reach a real person who can solve the problem, any time of day.
03
Less burnout
No more 2 a.m. calls or scrambling when someone calls out. Your team gets its nights back.
What we handle for you
Your front desk, covered.
Our agents are trained on your property, your systems and your procedures. Here’s what we take off your plate:
Phone calls
Answered live 24/7, or as your backup after 3 rings.
Guest messages
Texts and chats on approved messaging services, included in your fee.
Reservations
Trained in your PMS, so bookings and changes go straight into your system.
Lockouts
Trained on your door lock system to get locked-out guests back in.
Guest questions
Check-in times, Wi-Fi, parking and directions, answered on your behalf.
Emergencies
Escalated to your on-call manager right away, following your rules.
Need more help? We also offer a full-service Virtual General Manager, plus revenue management, OTA management and hotel consulting.
The night shift problem
Who’s answering your phone at 2 a.m.?
For most independent hotels, it’s the GM’s cell phone, a night clerk paid to wait, or voicemail. None of those are good answers.
01
Your GM is always on call
Sleeping with the phone on the nightstand is how good managers burn out and leave.
02
You’re paying someone to wait
Keeping the desk staffed around the clock at $15 to $20 an hour runs $11,000 to $14,600 a month, and much of that time is spent waiting for the phone to ring.
03
Call-outs leave the desk empty
When someone doesn’t show, calls go to voicemail or to whoever is still awake.
Hotel QA takes the pointless calls, the money calls and the emergencies, so your team can rest and your guests still reach a real person.
Book a demo →or call (813) 553-4412
Example: one night with Hotel QAHandled by Hotel QA
11:42 PM
“Is there a microwave in the room?”
The pointless call
Answered on the spot. Nobody woken up.
1:15 AM
“Do you have two rooms for tonight?”
The money call
Booked in your PMS. $380 you would have missed.
2:07 AM
“I’m locked out of my room.”
The urgent call
Solved with your lockout procedure.
3:31 AM
“Water is coming through the ceiling.”
The emergency
Your on-call manager reached right away.
Your GM gets one call. The one that matters.
More ways we help
Beyond the phones
Beyond 24/7 phone coverage, independent hotels also work with Hotel QA for:
Virtual General ManagerOur full-service option: setup, calls, OTAs, revenue management and daily operations, handled remotely.Learn more →Revenue ManagementCompetitor tracking, rate strategy and stay restrictions, so you charge the right rate on the right night.Learn more →OTA ManagementYour listings on Airbnb, Expedia, Booking.com and more, set up and managed, plus the bookings they bring.Learn more →Hotel ConsultingAn experienced outside view of your operations, systems, revenue and guest experience, with a practical plan.Learn more →
Let's work together
Contact us today to set up a Demo.
From our Insights
See all insights →Ideas for independent hotels
Front desk & operations24/7 front desk coverage without the 24/7 payrollHow keyless entry, guest messaging and a live team cover the front desk around the clock.Read the post →
GM lifeWho’s answering at 2 a.m.? How independent hotel GMs can avoid burnoutSix practical ways to take the late-night calls off your general manager.Read the post →See what 24/7 phone coverage would save your hotel
Run your numbers in our free savings calculator, or book a 15-minute demo with our team.