Hotel QA: Independent Hotel Specialists
Work with Hotel QA to elevate your hotel!
Free savings calculator
Save money and get your time back.
Compare live 24/7 answering with staffing your front desk yourself. In under a minute you'll see what you keep each month, plus the bookings you stop losing to voicemail.
Calculate my savings →No sign-up needed. Your numbers stay in your browser.Example: 24/7 coverage
Staffing the desk yourself$10,944/mo
Hotel QA, estimated$980/mo
You keep$9,964/mo
Plus 730 hours of phones answered for you every month. No shifts to fill, no 2 a.m. calls.
Hotel QA Services
Increase the efficiency of your hotel
Hotel QA acts as an extension of your hotel. We are trained in the popular Property Management Systems for Independent Hotels. We are also trained in many popular integrations such as messaging services and door locks.
Our team is well-versed in the most popular Property Management System (PMS) integrations used by independent hotels. From guest messaging and door lock systems to various other integrations, we have the expertise to seamlessly become an extension of your hotel.
Hotel QA will set up your OTA Listings (Expedia, Booking.com, Airbnb, etc). We will list your properties on OTA's that will get your property exposure and additional bookings.
Hotel QA offers tailored consulting services for independent hotels, focusing on optimizing operations, enhancing guest experiences, and implementing industry best practices. Our experienced team specializes in streamlining processes, improving staff efficiency, and integrating advanced technology solutions, including top Property Management Systems (PMS) and guest messaging platforms. Partner with us to elevate your hotel's performance and achieve sustainable success in a competitive market.
Our team can help with your reservations. Our trained team is friendly, knowledgeable, and ready to help book your hotel! We are trained in many independent hotel Property Management systems such as: Cloudbeds, Little Hotelier, InnRoad, and ResNexus.
Hotel QA's Virtual GM service, along with our Virtual Sales Manager and Virtual Revenue Manager services, represents a transformative approach to hotel management. By harnessing the power of technology and remote expertise, independent hotels can enhance their operations, improve guest experiences, and drive revenue growth.
Why independent hotels choose Hotel QA
More bookings, happier guests, and a front desk that’s always covered.
Our live agents work as an extension of your team. They take reservations in your system, solve guest issues on the spot and keep your phones covered at any hour, for a fraction of what it costs to staff the desk yourself.
Calls answered 24/7
Live agents pick up day and night, or only when your staff can't reach the phone within 3 rings.
Reservations made in your PMS
We book directly in your system, so a late-night caller becomes a confirmed stay instead of a voicemail.
Guest issues handled
Lockouts, late arrivals and questions get solved on the spot. We only wake you for a real emergency.
Guest messages included
Replies on approved guest messaging services are part of your monthly fee.
01
More revenue
Reservation calls get answered and booked instead of going to the next hotel on the list.
02
Higher guest satisfaction
Guests reach a real person who can solve the problem, any time of day.
03
Less burnout
No more 2 a.m. calls or scrambling when someone calls out. Your team gets its nights back.
What we handle for you
Your front desk, covered.
Our agents are trained on your property, your systems and your procedures. Here’s what we take off your plate:
Phone calls
Answered live 24/7, or as your backup after 3 rings.
Guest messages
Texts and chats on approved messaging services, included in your fee.
Reservations
Trained in your PMS, so bookings and changes go straight into your system.
Lockouts
Trained on your door lock system to get locked-out guests back in.
Guest questions
Check-in times, Wi-Fi, parking and directions, answered on your behalf.
Emergencies
Escalated to your on-call manager right away, following your rules.
Need more help? We also offer Virtual General Manager, Virtual Director of Sales and Virtual Revenue Manager services.
The night shift problem
Who’s answering your phone at 2 a.m.?
For most independent hotels, it’s the GM’s cell phone, a night clerk paid to wait, or voicemail. None of those are good answers.
01
Your GM is always on call
Sleeping with the phone on the nightstand is how good managers burn out and leave.
02
You’re paying someone to wait
Keeping the desk staffed around the clock at $15 to $20 an hour runs $11,000 to $14,600 a month, and much of that time is spent waiting for the phone to ring.
03
Call-outs leave the desk empty
When someone doesn’t show, calls go to voicemail or to whoever is still awake.
Hotel QA takes the pointless calls, the money calls and the emergencies, so your team can rest and your guests still reach a real person.
Book a demo →or call (813) 553-4412
Example: one night with Hotel QAHandled by Hotel QA
11:42 PM
“Is there a microwave in the room?”
The pointless call
Answered on the spot. Nobody woken up.
1:15 AM
“Do you have two rooms for tonight?”
The money call
Booked in your PMS. $380 you would have missed.
2:07 AM
“I’m locked out of my room.”
The urgent call
Solved with your lockout procedure.
3:31 AM
“Water is coming through the ceiling.”
The emergency
Your on-call manager reached right away.
Your GM gets one call. The one that matters.
Let's work together
Contact us today to set up a Demo.
Hotel QA can help your independent hotel increase efficiency while cutting costs. Book a demo with us today!